These Terms of Service (“Terms”) govern your use of MatrixKloud’s website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
1. Services Provided
MatrixKloud provides professional technical services to businesses, including but not limited to:
Specific deliverables, scope, timelines, and pricing are defined in individual project agreements, proposals, or statements of work agreed upon prior to engagement.
2. Client Obligations
To enable effective delivery of services, you agree to:
- Provide accurate, complete, and up-to-date information required for the engagement
- Grant timely access to systems, credentials, and documentation needed for the agreed scope of work
- Review and provide feedback on deliverables within agreed timeframes
- Ensure that credentials and access you share with us are authorised for our use
- Maintain the confidentiality of any access credentials provided by MatrixKloud for support tools
- Pay invoices in accordance with the agreed payment schedule
3. Payment Terms
Pricing is agreed upon before work commences and confirmed in writing. Unless otherwise specified:
- Project-based work: 50% deposit required before work begins, remainder due upon completion
- Recurring support plans: invoiced monthly in advance, due within 7 days of invoice date
- Hourly or retainer engagements: invoiced weekly or monthly as agreed
- Late payments beyond 14 days may result in suspension of services
- All prices are in USD unless otherwise stated in the agreement
4. Intellectual Property
Upon full payment, you own all custom code, configurations, and deliverables created specifically for your project. MatrixKloud retains ownership of pre-existing tools, frameworks, methodologies, and internal processes used in delivering services.
You grant MatrixKloud a limited licence to access and use your systems and materials solely for the purpose of delivering agreed services. MatrixKloud will not use client materials for any other purpose.
5. Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement, including business processes, technical configurations, pricing, and client data. MatrixKloud will not disclose your confidential information to third parties except as required to deliver services or as required by law. This obligation survives termination of the engagement.
6. Limitation of Liability
MatrixKloud provides services on a best-effort basis. We are not liable for:
- Indirect, incidental, special, or consequential damages arising from use of our services
- Data loss resulting from third-party platform failures, client-side errors, or factors outside our control
- Downtime or service interruptions caused by hosting providers, DNS providers, or force majeure events
- Issues arising from changes made to your systems by parties other than MatrixKloud after our engagement
In any case, MatrixKloud’s total liability shall not exceed the total fees paid by you in the 30 days preceding the event giving rise to the claim.
7. Termination
Either party may terminate an engagement by providing written notice (email is acceptable). Upon termination:
- You remain liable for fees for work completed up to the termination date
- MatrixKloud will hand over completed deliverables and relevant access credentials
- Recurring support plan fees for the current billing period are non-refundable unless otherwise agreed
- Both parties will cease use of each other's confidential materials
MatrixKloud reserves the right to suspend or terminate services immediately for non-payment, abusive conduct, or if we discover the services are being used for unlawful purposes.
8. Changes & Governing Law
We may update these Terms from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance.
These Terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh, unless otherwise agreed in writing.
Questions about these Terms?
Email: partner@matrixkloud.com
MatrixKloud — Roudrachaya, Block-A, House-19 Road No. 2, Dhaka Uddan, Dhaka 1207, Bangladesh