Retainers that prevent the same issue twice.
Digital agencies running multiple client environments need one accountable partner, not another vendor to manage. Every plan starts with a free 3-day audit so pricing is scoped to what you actually run.
- ✓Uptime monitoring with alerting
- ✓AWS cost review and right-sizing
- ✓CI/CD pipeline maintenance with rollback
- ✓Multi-tenant environment management
- ✓Security hardening and abuse mitigation
- ✓Monthly operations report
- ✓Everything in Growth
- ✓24/7 on-call incident response
- ✓Rehearsed failover and recovery drills
- ✓Quarterly reliability review
- ✓Documented runbooks and handover
- ✓Fixed quote agreed before work starts
- ✓Migrations, incident recovery, and audits
- ✓AI inference and GPU workload setup
- ✓Converts to a retainer at any point
- ✓No minimum commitment
- No lock-in — 30 days notice, any time
- You keep ownership of your AWS account and every credential
- Full documentation handover if you leave
- The same engineer throughout, not an account manager
- Fixed monthly fee — no surprise hourly billing
Common questions.
What's actually included?
Everything listed on each tier, plus what's always included regardless of plan — full account ownership, documentation, and the same engineer throughout. No hourly meter.
Can we switch plans mid-month?
Yes. Upgrade anytime, effective immediately. Downgrades take effect the next billing cycle.
Do you work with our existing AWS account?
Yes — that's the default. You keep full ownership and every credential; we operate inside your account, not a shared one.
Is this a contract?
Month-to-month. No long commitments. Cancel with 30 days notice.
How is this priced differently from a DevOps agency?
A comparable agency retainer runs $3,000-$8,000/month for account-manager-mediated support. MatrixKloud publishes fixed retainers from $1,000/month with the same engineer throughout, not a ticket queue behind an account manager.
What if the work needed falls outside a plan's scope?
It's scoped and quoted separately as on-demand work — a migration, an incident, or a one-off audit — rather than stretched to fit a monthly retainer it doesn't belong in. It can convert into an ongoing plan at any point.
Need reliable technical support beyond one-time fixes?
If your business depends on stable hosting, dependable websites, application uptime, or ongoing technical clarity, a support plan may be the right next step.