MatrixKloud (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data when you use our website or engage our services.
1. Data We Collect
We collect the following categories of personal data when you contact us, use our website, or engage our services:
Identity Data
First name, last name, company name, and job title — collected when you submit a contact form or inquiry.
Contact Data
Email address, phone number, and messaging handles used to communicate with us.
Technical Data
IP address, browser type and version, time zone, operating system, and device information collected automatically when you visit our website.
Usage Data
Pages visited, time spent, clicks, referral source, and navigation patterns on our website.
Communication Data
Content of messages and emails you send us, including project briefs, support requests, and feedback.
Financial Data
Invoice details and payment records. We do not store payment card details; transactions are handled by third-party processors.
2. How We Use Your Data
We use your personal data only for legitimate business purposes:
- Respond to enquiries, consultations, and support requests
- Deliver agreed technical services and manage ongoing engagements
- Send project updates, invoices, and service-related communications
- Improve our website content, service offerings, and user experience
- Comply with legal and regulatory obligations
- Prevent fraudulent or abusive activity
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Third-Party Services
We use trusted third-party services to operate our website and deliver services. These providers may process your data on our behalf:
SendGrid (Twilio)
Transactional email delivery for contact form submissions and client communications.
Cloudflare
DNS, CDN, DDoS protection, and Turnstile bot verification on our contact form.
Google Analytics / Google Tag Manager
Website traffic analytics, page performance, and visitor behaviour (anonymised).
Vercel
Website hosting and edge infrastructure within the United States and global edge network.
Each provider is bound by their own privacy policy and data processing agreements. We select providers that maintain appropriate security standards.
4. Cookies
Our website uses cookies and similar tracking technologies to operate correctly and to understand how visitors use the site.
You can control cookies through your browser settings. Disabling analytics cookies will not affect website functionality.
5. Data Retention & Security
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. Contact enquiries are retained for up to 2 years. Client engagement records are retained for up to 5 years for accounting and legal purposes.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS/TLS), access controls, and secure cloud infrastructure.
In the event of a data breach that is likely to result in risk to your rights, we will notify you and relevant authorities within 72 hours of becoming aware, where required by law.
6. Your Rights
You have the right to:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of your data where no legitimate basis exists for retention.
Restriction
Request that we restrict processing of your data in certain circumstances.
Portability
Receive your data in a structured, commonly used format.
Objection
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, email us at partner@matrixkloud.com. We will respond within 30 days.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact our data responsibility lead:
MatrixKloud
Email: partner@matrixkloud.com
Address: Roudrachaya, Block-A, House-19 Road No. 2, Dhaka Uddan, Dhaka 1207, Bangladesh
We may update this policy from time to time. Material changes will be notified by updating the “Last updated” date above. Continued use of our services after changes constitutes acceptance of the revised policy.