MatrixKloud
[ / ABOUT ]

A technical partner
for the long haul.

MatrixKloud is a focused technical support practice based in Dhaka, working with businesses globally. We help teams with infrastructure, WordPress, modern web apps, and workflow automation — with the kind of depth and continuity that's hard to find.

Founded2022
Based inDhaka, BD
Working withclients · 4 continents
Modelconsultative · retainer
120+
Engagements completed
99.98%
Avg. monitored uptime
11m
Median MTTR
18h
Median first response
[ / PRINCIPLES ]

Four things we believe about technical work.

01

Diagnose before acting

Most outages are misdiagnosed before they're badly fixed. We start by understanding.

02

Fix the class, not the instance

If it happened once, it'll happen again. We fix the pattern, not just the symptom.

03

Write it down

A runbook turns tribal knowledge into something the team — and the next person — can use.

04

Respect the budget

Not every problem needs Kubernetes. Sometimes the right answer is a bigger VPS and a cron job.

[ / TIMELINE ]

How we got here.

2022 · Q2

MatrixKloud starts

Began as a one-person VPS & WordPress practice serving small agencies in APAC.

2023 · Q1

First retainer clients

Shifted from one-off fixes to ongoing maintenance. Introduced monthly health reviews.

2023 · Q4

App development practice

Added Next.js & Laravel production support as existing clients scaled.

2024 · Q3

24/7 on-call

Introduced extended coverage for business-critical clients. Median MTTR drops below 15 minutes.

2025 · Q2

Automation & MCP practice

Started helping teams replace manual workflows and build reusable MCP layers.

2026 · today

6 services, one principle

Fewer emergencies. Stronger foundations. More time for the work that moves businesses forward.

Want to know if we're a fit?

Tell us about your stack, your pain points, and what you've already tried. We'll respond with whether we can help — or point you to who can.

Get in touch
/etc/mk.values
principles:
  - diagnose_first: true
  - fix_the_class: true
  - write_it_down: true
  - respect_budget: true
on_call:   "24x7"
approach:  "consultative"
› loaded · verifiedsince 2022