[ / SUPPORT PLANS ]

Retainers that prevent the same issue twice.

Not every business needs a full in-house technical team. But when servers, websites, or apps become business-critical, you need reliable support. Our plans are built around ongoing stability — not one-off fixes.

Billedmonthly · cancel anytime

Onboarding1 week

Swap plansanytime

Unused hoursroll 30 days

Essential

$480/mo

For small sites and single-server setups that need a steady hand.

✓Up to 6 support hours / mo
✓Monthly health review
✓Patching & security updates
✓Response within 24h
✓Backup verification

Start Essential

RECOMMENDED

Operational

$1,280/mo

For agencies and business-critical sites that need proactive operations.

✓Up to 16 support hours / mo
✓Biweekly review & dashboard
✓Priority response within 4h
✓Abuse & security mitigation
✓Deploy support + CI review
✓Quarterly audit included

Start Operational

Dedicated

Custom

For multi-site / multi-stack teams needing embedded technical depth.

✓40+ hours / mo, scoped
✓Weekly review & reporting
✓24 / 7 priority response ≤ 2h
✓Dedicated technical owner
✓Roadmap & architecture input
✓On-site possible (scoped)

Talk to us

FeatureEssentialOperationalDedicated

Monthly hours61640+

Response SLA24h4h≤ 2h

On-call coverageBusinessExtended24 / 7

Review cadenceMonthlyBiweeklyWeekly

Dashboard access—✓✓

Dedicated owner——✓

Quarterly audit—✓✓

Incident write-upsOn request✓✓

Architecture input—Scoped✓

[ FAQ ]

Common questions.

What if we use all our hours?

You'll know before it happens — we flag at 70%. Overages are billed at your plan's rate or we'll suggest upgrading.

Can we swap plans mid-month?

Yes. Upgrade anytime, effective next billing. Downgrades take effect the next cycle.

Do you work with our hosting?

Yes — most managed and self-hosted setups. We'll flag limitations (e.g. locked-down managed hosts) during onboarding.

Is this a contract?

Month-to-month. No long commitments. Cancel with 15 days notice.